Privacy Policy
Who We Are
Our website address is: https://moonandsandsports.com
Moon & Sand Sports operates this website to provide customers with access to sports footwear and related products. This privacy policy explains how we collect, use, and protect your personal information when you use our website.
Information We Collect
When you visit or interact with our website, we may collect the following information:
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Name
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Email address
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Phone number
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Shipping and billing address
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Order details
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IP address and browser information
This information is collected when you:
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Place an order
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Submit a return or exchange request
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Contact us through forms or email
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Leave comments on the website
How We Use Your Information
We use the collected information to:
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Process and deliver orders
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Provide customer support
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Process returns, refunds, or exchanges
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Improve our website and services
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Prevent fraud and unauthorized transactions
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Send order updates or important notifications
We do not sell or rent your personal data to third parties.
Comments
When visitors leave comments on the site, we collect the data shown in the comments form along with the visitor’s IP address and browser user agent string to help detect spam.
An anonymized string (hash) created from your email address may be provided to the Gravatar service to check if you are using it. The Gravatar service privacy policy is available at https://automattic.com/privacy/.
Media
If you upload images to the website (for example when submitting return proof), you should avoid uploading images that include embedded location data (EXIF GPS). Visitors to the website can download and extract location data from images on the website.
Cookies
Our website uses cookies to improve user experience.
Cookies may be used to:
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Remember login details
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Save website preferences
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Analyze website traffic
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Improve site performance
If you leave a comment on our site, you may opt to save your name, email address, and website in cookies. These cookies last for one year.
You can disable cookies through your browser settings if you prefer.
Embedded Content from Other Websites
Articles or pages on this site may include embedded content such as videos, images, or articles. Embedded content behaves exactly as if you visited the external website.
These websites may collect data about you, use cookies, and monitor your interaction with their content.
How We Protect Your Information
We implement security measures to protect your personal information from unauthorized access, misuse, or disclosure.
Sensitive payment information is processed securely through trusted third-party payment providers.
Who We Share Your Data With
We may share necessary data with trusted third parties only for the purpose of operating our business, such as:
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Payment processing services
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Shipping and logistics providers
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Website security and spam detection services
Data Retention
We retain personal data only for as long as necessary to:
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Complete transactions
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Provide customer support
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Meet legal or accounting requirements
If you leave comments, the comment and its metadata may be retained indefinitely to recognize follow-up comments automatically.
Your Rights
You have the right to:
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Request access to the personal data we hold about you
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Request correction of inaccurate information
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Request deletion of your personal data (subject to legal requirements)
To request data access or deletion, please contact us.
Contact Information
If you have questions regarding this Privacy Policy, please contact us:
Email: support@moonandsandsports.com
Phone / WhatsApp: +971 55 735 3261