Refund & Return Policy
Overview
At Moon & Sand Sports, we are committed to delivering premium quality products. Please read our policy carefully before making a purchase.
All orders are final. We do not offer returns, refunds, or exchanges for customers in India or any international locations.
We strongly advise all customers to carefully review product details, sizing guides, and specifications before placing an order, as no modifications can be made once the order is confirmed.
No Return / No Exchange Policy
Due to the nature of our products and logistics, we maintain a strict no return and no exchange policy for all orders shipped to India and internationally.
- Choose the correct size carefully
- Review product images and descriptions thoroughly
- Confirm all order details before checkout
Once an order is placed, it will be considered final and cannot be changed, returned, or exchanged.
Exceptions (Damaged or Incorrect Products Only)
We only consider claims under the following conditions:
- Product received is damaged during transit
- Incorrect product received
To be eligible:
- You must contact us within 48 hours of delivery
- Provide clear photos or an unboxing video as proof
Failure to provide proper proof may result in rejection of the claim.
Claim Process
- Email us at support@moonandsandsports.com
- Share your order number
- Attach clear images or video evidence
Our team will review your request and respond within 2–4 business days.
If approved, we will provide further instructions.
Shipping Policy
- All shipping charges are non-refundable
- International shipping charges (including India) are fixed per product
- Any additional charges such as customs duties or taxes are the responsibility of the customer
Important Notice
- Incorrect size selection
- Change of mind after purchase
- Minor variations in color due to lighting or screen differences
Moon & Sand Sports will not be responsible for the above situations.
Need Help?
Email: support@moonandsandsports.com 
Call / WhatsApp: +971 55 735 3261
Shop smart. Choose wisely. Wear confidently.